Customer Service Code of Conduct
At Celtic Healthcare...
WE DEFINE OUR CUSTOMERS as our patients, our employees, our referral sources and our insurance companies.
WE RECOGNIZE OUR CUSTOMERS' NEEDS as whatever they perceive them to be... a smile, respect, dignity, service excellence, dependability and consistency, while reaching beyond their clinical needs.
WE EXCEED OUR CUSTOMERS' EXPECTATIONS by creating raving fans and delivering Gold Standard Customer Service.
WE WORK TOGETHER AS AN EFFECTIVE TEAM to enhance our customers’ understanding of Celtic’s full continuum of care through communication and support, education and training, and technology.
WE CALL THE CUSTOMER THE NIGHT BEFORE to show respect, decrease their anxiety, and assist them with organizing their day.
WE ALWAYS SAY THANK YOU after every interaction and/or visit with a patient, customer, or client.
...Extraordinary is OUR ordinary
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